Refunds and Returns

As long as the product has not been opened or used, we allow returns and refunds on purchases made within 30 days. The customer will be responsible for the postage costs.

Please fill in a returns form prior to returning your product.

Once the returned product has been received, the refund will be issued via the Shopify platform which normally takes a few days to clear into your account.

All our products have 1 year warranty

If a product is faulty and the fault has occurred within the product’s warranty period, the faulty product can be returned to Elitech Australia for a replacement.

• The return request must be made within the product’s warranty period from the date of sale.
• Please fill in a returns form prior to returning your product.
• Your customer’s invoice/receipt must be returned with the product to verify the date of purchase.
• All components relating to the product must be returned.
• The customer is responsible for the postage.
  
  

Shipping Errors

If we have accidentally sent you the wrong item, we apologise! Please let us know within 7 days and we will organise free return and we will resend the correct item to you ASAP. Products must be in their original, unused condition and in the original box and packaging.